Ticketing System
Support ticket management, assignment to technicians, SLAs and resolution history.
SASuite solutions
Email tickets with AI
Read email requests with AI, identify the client and organise tickets with their history, routed by your company's rules.
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Turn emails into organised support requests.
AI helps interpret messages and suggest a category and priority. The flow tells new requests from replies and allows for human review where the case is unclear, following the rules set for the implementation.
What you can manage
Email Automation
Automatic email workflows triggered by client actions, follow-ups and lead nurturing.
Knowledge Base
Internal documentation, manuals, FAQs and knowledge sharing across teams.
How it works
- 01
Email received
- 02
Read and classified
- 03
Ticket routed
- 04
Resolution followed up
Frequently asked questions
Is the solution adapted to my company?
Yes. We look at your processes, users and integrations to configure SASuite around your operation.
Implementation and customisation?
Implementation, adaptations and integrations are quoted separately and are not included in the monthly fee. Scope and costs are agreed before work begins.
Tell us how your business works.
Every company has its own way of working. Show us yours and see how SASuite can bring your processes, people and information together.
Request a demoOther SASuite solutions
Automated service invoicing
From work delivered to invoice, without doing it twice.
CRM and sales management
Clients, proposals and opportunities, properly followed up.
Financial management software
Client accounts and cash flow, so decisions have numbers behind them.
Field service management software
From the service request to the job completed.
Business integrations and automation
Connect the systems that are already part of your business.